CALMMOVE POLICY

Refund Policy

This page explains how refunds work for CalmMove digital printable products, including download problems, duplicate orders, and faulty files.

Last updated: 10 July 2026

Digital product policy

CalmMove sells digital printable activity resources. Because our products are delivered digitally and can be accessed quickly after purchase, refunds are handled differently from physical products.

Once a digital product has been delivered, accessed, or downloaded, we do not usually offer refunds for change-of-mind purchases, unless required by law.

When we may offer a refund

We may offer a refund, replacement, or support solution if:

You purchased the same digital product more than once by mistake
You were charged incorrectly
The download link does not work and we cannot fix it
The file is faulty, corrupted, or unusable
You did not receive access to your digital product
There is another issue we believe fairly qualifies for a refund

When refunds are not usually offered

Refunds are not usually offered if:

You changed your mind after receiving access to the product
You no longer want the product after downloading it
You bought the wrong product but already accessed or downloaded it
You expected a physical item, even though the product is described as digital
You did not read the product description before purchasing

Download and access problems

If you cannot access your CalmMove download, please contact us first so we can help. Most download issues can be fixed by resending the download link or checking the email used at checkout.

For faster support, include your order number and the email address used at checkout.

How to request a refund

To request a refund, contact us at: support@calmmove.shop

Please include:

Your full name
Your order number
The email address used at checkout
A short explanation of the issue
Screenshots if they help explain the problem

Refund review time

We aim to review refund requests within 1–2 working days. If a refund is approved, it will be sent back to the original payment method.

Your bank or payment provider may take additional time to show the refund in your account.

Faulty digital content

If a digital product is faulty, corrupted, or not as described, contact us and we will try to fix the issue. This may include resending the file, providing a replacement, or offering a refund where appropriate.